Hi Ed,

I just wanted to let you know that i received the diamond safely. Thank you again for all your help. It is a beautiful and sparkles. Even the diamond appraiser at the jewelery store claimed it was actually a very expensive high quality diamond.

Thanks again,

I will definitely be recommending using your site to my friends and family to shop for diamonds in the future. Thanks!

Briana,

The ring came as promised, and it was beautiful. I wanted to thank you again for all your help with the order and putting up with my pestering!

Thanks again,

Briana,

Thank you so much for going the extra mile and trying to come up with a solution. I truly appreciate everything you have done to try and help me. Make sure you forward this email to your boss and let them know it's nice to actually receive excellent "service" from someone in customer service for a change. :-)

I just wanted you to know how pleased I am with Mondera. Your website was very user-friendly, your customer service professional and friendly, and your jewelry just beautiful. I placed my order for a watch just two days ago and it was delivered already this morning, with no charge. All other catalogs and websites would have charged an extra $20 for Saturday delivery plus regular shipping charges. After I placed my order, I E-mailed Mondera with a question pertaining to security and promptly received and answer, a first in on-line customer service I've experienced. The watch itself is spectacular, not to mention the great price, along with the professional welcome "packet" that came with it. I will be sure to use Mondera in the future. The pleasure has been all mine.

After some recent business with your company, I feel compelled to tell you how happy I am with the customer service. Let me tell you why I am satisfied. After taking advantage of a $50 discount from the company, I made a purchase that was incorrectly charged 7 times. The customer service department went out of their way to help me clear up this matter immediately with my bank the same day. I used a debit card and it tied up hundreds of dollars. The Customer Service representative would not let them give her the run around or tell her they couldn't do it. She made them do it immediately. After getting a no for an answer over and over again, she succeeded and they released my money. The best experience I ever had with a customer service department. With all the competition in the mail-order industry, performance like this can help win you loyal customers. It's refreshing to be able to commend a company for its work, rather than always complain about poor quality. I am a new user of your

Just a quick note Yvan, to thank you again for your help with my new earrings. Your expertise was so very helpful, and I'm delighted with my new diamonds. They are every bit as lovely as you said they would be. I especially appreciated being able to select the stones for my earrings individually from Mondera's extensive stock of loose diamonds, and then having Mondera mount them just as I wanted. Your flexibiltiy and guidance with this was invaluable. These earrings will be family heirlooms, and I definitely wanted each stone to be well matched to the other. I admit I was concerned about ordering over the web, but after visiting local jewelers to comparison shop, and realizing that GIA certificates come with the diamonds, I was reassured that Mondera was the way to go. Your obvious expertise and liberal return policy also helped! Thanks to you and Mondera's terrific web site, I've become an educated diamond shopper, and will definitely be back. It was a pleasure working with you!

Wow -- I received my two pairs of diamond studs yesterday -- they are exquisite and I actually received them the next day even thought the delivery was 2nd day air (which means you must have filed my order immediately). All and all a satisfying internet shopping experience.

The studs arrived today. They look great. Thanks for the help in getting them to me on time. I appreciate the effort and will certainly let others know of my experience with Mondera. And, I will look to Mondera first in the future.

I just wanted to say thank you for getting the pendant to me on time for my Mom's birthday party today! It's beautiful ... I hope she loves it as much as I do. This was my first order from Mondera, and I look forward to shopping with you again.

I know I don't need to reply to your e-mail, but my wife and I are so impressed with your care and efficiency that I just had to say "Thanks." The order did, in fact, arrive today, and the earrings are lovely. As I might have told you when we spoke, these earrings are for our future daughter-in-law to wear at her wedding, which is just next week in the Dominican Republic -- thus the urgency. You represent your company well.